tk999c Privacy Policy
Your personal information is completely safe with us. Learn in detail in this document how tk999c collects, stores, and uses your data.
1Introduction and Scope
tk999c ("we", "us", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, how we use it, and how we keep it secure.
This policy applies to all users of tk999c's website, mobile application, and other digital services. By using our platform, you will be considered to have agreed to the terms described in this policy. If you do not agree with any term of this policy, please refrain from using our services.
By registering on our platform, making a deposit, making a withdrawal, or completing any type of transaction, you are voluntarily giving your consent for your information to be processed in the manner described below.
2What Information We Collect
We collect the minimum information necessary to provide our services. The types of information are summarised below:
| Data Category | Specific Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national identity card number | Age verification and identity confirmation |
| Contact Information | Email address, mobile number | Account management and support |
| Financial Information | bKash / Nagad / Rocket number, bank account details | Processing deposits and withdrawals |
| Activity Information | Betting history, wins and losses, transaction logs | Ensuring responsible gaming |
| Technical Information | IP address, browser information, device identifiers | Security and fraud prevention |
| Cookie and Tracking Information | Session cookies, performance cookies | Improving the site experience |
Sensitive Information
tk999c never collects your religious beliefs, political opinions, health-related information, or ethnic identity. We collect only the information that is essential for providing our services.
3Purpose of Data Use
Account Management
We use your identity information to complete your registration, verify login, and ensure the security of your account. This is especially important for age verification — tk999c strictly follows a 21+ age policy.
Financial Transactions
Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
Fraud Prevention
We analyse activity patterns to identify suspicious behaviour and keep our platform secure. This is essential for protecting your account and funds.
Customer Support
Our 24/7 Bengali live chat support team uses your account and transaction information to resolve your issues quickly. Your communication history with us is stored so we can provide better service in the future.
Service Improvement
By analysing overall user behaviour, we improve our platform, game library, and payment system. This analysis is always conducted anonymously.
Responsible Gaming
By monitoring your gaming activity, we can identify signs of problematic behaviour and provide assistance when needed. This is part of our ethical responsibility.
4Data Storage and Security
SSL Encryption and Cybersecurity
tk999c keeps all your personal and financial information secure through SSL (Secure Socket Layer) encryption technology. Our servers and databases are equipped with industry-standard cybersecurity measures.
- All data is stored in encrypted form
- Regular security audits are conducted
- Firewalls are used to prevent unauthorised access
- Real-time monitoring is active to detect suspicious activity
- Two-Factor Authentication is available
Data Retention Period
We retain your information only for as long as it is necessary or legally required to be retained. Even after an account is closed, transaction records may be kept for a defined period for legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.
Data Storage Location
Your information is stored in secure data centres. If data is transferred to another country, equivalent protection to this policy is ensured in that country. We never send your information to any location that does not have adequate data protection measures in place.
5Sharing Information with Third Parties
tk999c never sells your personal information to third parties. However, limited information may be shared in the following circumstances in order to provide effective services:
- Payment Providers: Financial information required for processing bKash, Nagad, Rocket, Upay, and bank transfers is shared securely.
- Game Providers: Our partner game providers, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, receive limited access to gameplay data.
- Legal Obligations: It is our legal duty to provide information upon valid requests from government or law enforcement agencies.
- Technology Partners: Technology service providers that assist in operating our platform receive limited access to information under strict confidentiality agreements.
Outside of the cases mentioned above, we never share personal information with third parties without your consent.
6Cookies and Tracking Technology
Essential Cookies
These cookies are necessary for the basic functioning of the website — maintaining login sessions, storing security tokens, and completing payment processes. These cookies cannot be disabled.
Analytics Cookies
These help us improve our site by collecting anonymous information such as which pages are visited most and how long users stay. These cookies can be disabled from your browser settings.
Functional Cookies
These cookies are used to remember your preferred language, theme, and account settings. They make your experience easier and more personalised.
Rejecting Cookies
You can delete or block non-essential cookies from your browser settings at any time. However, this may limit some functionality of the site.
7Your Data Rights
tk999c believes you should have full control over your personal information. Your basic rights are outlined below:
- Right of Access: You have the right to know what information we hold about you. If you apply through support, the information will be provided within 30 days.
- Right to Rectification: If there is any error in the information we hold about you, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible if there are legal or regulatory obligations.
- Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
- Data Portability: You can request to receive your information in a structured, readable format.
- Withdrawal of Consent: You can unsubscribe from marketing communications at any time. However, this does not affect communications necessary for account management.
8Protection of Minors
tk999c strictly does not collect any information from or provide any services to persons under the age of 21. We follow an age verification process at the time of registration.
If we have evidence that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information. If you have any information on this matter, please inform our support team.
9Policy Changes and Updates
tk999c may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notification on the platform.
If you continue to use the platform after a change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly. The current version of this policy will always be available on this page, and the date of change will be noted at the top.
10Contact and Support
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
Contact Us
Our privacy team is always ready to answer your questions.
For more information, visit our FAQ page or read the Responsible Gaming guidelines.